When using Garmin Express is showing the error Garmin Express not finding device or you’re stuck with the message that it’s Searching for device, it means Garmin Express has not recognized that you plugged in your device.Ĭonsequently, Garmin Express cannot connect to your device, and you get these errors. Issues with Garmin Express are usually attributed to three things either Garmin is down, you have outdated software or poor communication with a connected device. Before we start, we got a quick tip for you! So let’s look at the suggestions that usually correct this problem for most users. If you plugged in your Garmin device to your computer and then removed your Garmin from the charging cable instead of ejecting or safely removing the Garmin from your computer, try restarting your computer. Your Garmin device should display as a disk drive icon and is usually labeled GARMIN. And your Garmin device should display a USB or eject icon on its screen. If it still doesn’t connect, perform a restart by pressing and holding the power button on your Garmin until it powers off and then powers back on. If your computer doesn’t see your Garmin as a drive AND can store music, ensure it is set to MTP (Media Transfer) mode in System > USB Mode. Moving forward, make sure you always eject or safely remove your Garmin device from your computer moving forward. For Mac, select the Garmin disk icon from your desktop and choose File > Eject.įollow this process whenever you remove your Garmin device from your computer, whether Garmin Express is open or closed.For Windows, choose the Safely Remove Hardware icon in the system taskbar and select your Garmin device.To safely remove your Garmin smartwatch or tracker, follow these steps. To check which users are admins on Macs, go to the Apple Menu > System Preferences > Users & Groups.If you usually don’t use an admin account on your computer, try logging in as an admin user and see if you can access your Garmin device. On Windows 10, open your User Accounts by going to the Start > Control Panel > User Accounts > Manage User Accounts.Then log in to your Mac as an admin by going to Apple Menu > Log Out. To change to a different user, go to the Start menu > choose the account profile icon or picture and switch to a different user. If the errors include things like Garmin express not compatible with the device or we’re having trouble communicating with our servers, these usually indicate a problem with Garmin’s own servers. To check, visit this site: System Status. Verify that Garmin Express is listed as online. Macs only: Garmin Express not detecting devices on macOS Catalina and above?Īs of macOS Catalina, Apple requires you to give permission to allow Garmin Express to communicate with connected devices. When opening Garmin Express for the first time, you should see a message asking for this permission–click OK and you won’t need to do this again. Click "Device" on the upper right side, scroll to the bottom of the page, and look for "Garmin Connect Account." If you need to change the account for a device, use the "Change Account" button.Windows 10 only: Garmin not compatible or not accessible? If you cannot tick the box, tap the lock icon and unlock your settings with an admin password.Scroll down the list of app permissions for Garmin Express and tick the box to allow Removable Volumes.Go to System Preferences > Security & Privacy > Privacy > Files & Folders.If you clicked Don’t Allow instead, you need to give permission manually. First, open Garmin Express and select a device from the drop-down on the upper left. If multiple users upload with Garmin Express on the same computerĮnsure to associate each device with the correct Garmin Connect account to avoid uploading data to the wrong account. If desired, reconnect to your Garmin Connect account. If you find activity on your Strava account that is not your own, navigate to your settings, disconnect Garmin and delete the activity. It's also possible that Garmin Connect authorizes the wrong Strava account. In this event, proceed with submitting a support ticket for assistance in bulk deleting the history from your Strava account. One is if you borrow a friend's Garmin or acquire a used Garmin, the device's activity history can be synced to your Strava account when you use the Garmin Connect app to upload wirelessly. A few situations can trigger another person's Garmin data uploading to your Strava account.
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